Mplsystems Limited

Efficient scheduling of field service engineers is very difficult to achieve. Current methods are human-intensive and it is challenging and disruptive to make last minute or real-time changes. This means that providing a responsive service is expensive, requires a substantial number of ‘on-demand’ engineers and can still fail to deliver as required due to...

The key aim of the Multi-Channel Textual Analytics for Customer Service Applications project will be to demonstrate the use of intelligent automated response approaches for textbased interactions with call centre-based customer services. Text based messaging e.g. Email, Twitter, etc. in customer service interactions is becoming more prevalent, particularl...