Algomo Limited

Customer satisfaction is declining across various sectors in the UK. One solution is implementing automated customer service systems using Large Language Models (LLMs) to improve interactions between customers and businesses. However, privacy risks associated with LLMs are a concern due to the potential exposure of sensitive personal information. Therefor...

Customer satisfaction within the banking, financial services, and insurance (BFSI) sectors is experiencing a consistent decline. One promising solution lies in Large Language Models (LLMs), like the technology behind ChatGPT. Unlike traditional conversational Artificial Intelligence (cAI) systems, LLMs offer more natural interactions without requiring exp...

Advances in Deep Learning have made Large Language Models (LLMs) a potential game-changer for customer service, as well as other commercial applications. These models can generate natural interactions without explicit instructions or manual data, unlike current conversational Artificial Intelligence (cAI) systems. However, this technology carries the risk...

This is a collaborative project between Algomo (UK) and Gigit(Singapore). Advances in Deep Learning have made Large Language Models (LLMs) a potential game-changer for customer service, as well as other commercial applications. These models can generate natural interactions without explicit instructions or manual data, unlike current conversational Artifi...

Advances in Deep Learning have made Generative Language Models (GLMs) a potential game-changer for customer service, as well as other commercial applications. These models can generate natural interactions without explicit instructions or manual data, unlike current conversational Artificial Intelligence (cAI) systems. However, this technology carries the...

Recent breakthroughs in Deep Learning (DL) brought Conversational Artificial Intelligence (cAI) into popular commercial applications like Siri, Alexa and Google assistant. Now, any company can use powerful cAI platforms like Google DialogueFlow, Rasa, IBM Watson to build their own cAI assistant, enabling them to provide faster and better customer care. Ye...

Companies own large amounts of raw customer interaction data (e.g., customer service chat transcripts, customer support tickets, surveys, online reviews, etc). However, they rarely have the resources to explore, organise and label this data and, as such, convert it to usable data for any type of analysis that can lead to business intelligence and growth a...