Company profile
The Scottish Association of Citizens Advice Bureaux is a UK company with status active founded in 1984 based in Scotland.
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1 Feb 2024 to 28 Feb 2025
This research will focus on reducing biases in foundational Automatic Speech Recognition (ASR) services (e.g. OpenAI's Whisper). The aim is to reduce ASR biases for minority linguistic groups in UK advice giving settings. This research follows on from our identification of bias in foundational ASR models for UK accents. Our aim is to further develop this ...
25 Jan 2024 to 25 Jan 2026
Improvement of the service design capacity of the Citizens Advice Network in Scotland through enhanced use of participatory and agile design methodologies
1 Jan 2024 to 31 May 2024
This project will deliver a next generation chatbot, built around Large Language Model (LLM) technology, to deliver new advice service gateways but built to be accessible based upon all user needs. We aim to: 1\. Deliver a smooth, multi-channel experience for citizens accessing advice services 2\. Use co-design with users to fully consider the requirement...
