IMPACC - IMProved Analysis of Contact Centre performance for non-technical users
56,054
2014-08-01 to 2016-01-31
Collaborative R&D
The data gathered in modern industrial workplaces is often inaccessible to non-technical people who work ‘on the shop floor’, yet these are the people making important decisions every day that impact on companies’ bottom lines.
Customer Service IP, a performance analytics specialist in the contact centre industry has partnered with Logic Programming Associates, a specialist in developing expert system technology, to tackle this problem by making management reports easier to use for non-technical people. This is achieved by automatically analysing management information, and then only displaying the most important facts, so that opportunities are not swamped by too many numbers, using a novel reporting methodology to help non-technical people to read and digest information.
Non Disclosure Agreement Automation
24,000
2014-02-01 to 2014-10-31
GRD Proof of Market
LPA propose to investigate the viability of a software service which helps people ensure that
they have taken the necessary steps to protect their confidential information through the
generation, reveiw, management and signing of the appropriate Non Disclosure Agreements
LPA Smart Mobile Financial Advisor
24,000
2012-10-01 to 2013-05-31
GRD Proof of Market
LPA plan to assess the market potential and technical requirements needed to successfully
develop and deliver innovative knowledge-rich mobile apps within the financial services
sector including areas such as tax planning, financial planning, investment planning, debt
advice, trading expert, etc.
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