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Privacy Policy Bymetric

This document details the data collected from you by the bymetric web application at ("the app")

Our contact details

Name: bymetric


The type of personal information we collect

We currently collect and process the following information:

  • Your email address
  • Your name
  • The IP addresses you use to access the app

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Registering an account to use the app

We do not receive personal information indirectly.

We use the information that you have given us in order to:

  • Identify your account on the app to log you in
  • Support you in your use of the app
  • Notify you of any relevant changes to the app

We may share this information with:

  • Stripe (for payments processing)
  • Zoho (for handling any support requests you create)

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

How we store your personal information

Your information is securely stored in our application database hosted within the EU by Hetzner

We keep IP addresses for 30 days. We will then dispose your information by purging dated log files

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website:

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